Returns & Exchanges
At OSMO, we want you to love your beauty routine, which is why we offer a 30-day window for returns on products in their original, unused condition. If a formula isn't the right fit for your skin, our dedicated support team is here to assist with easy exchanges or full refunds.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the products in their original packaging, ensuring all safety seals are intact, and include your printed return authorization slip inside.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing