Frequently Asked Questions
Everything you need to know about OSMO beauty and your orders.
What is the status of my order?
Once your order is placed, you will receive a confirmation email with a tracking number. You can use this number on our website to see real-time updates on your shipment.
Are OSMO products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All OSMO products are 100% cruelty-free and formulated without any animal-derived ingredients.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary between 7-14 business days depending on the destination.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.